Refund policy

PURCHASES, RETURNS & EXCHANGES POLICY

1. General Purchase & Store Terms

We use an online e-commerce store hosted by Shopify to sell our products (the “Products”). By purchasing our Products, you agree to the following terms:

  • Eligibility: To purchase any Products, you must be at least eighteen (18) years of age, provide current, complete, and valid payment information, and authorize us to charge your selected payment method including any applicable taxes, fees, or shipping charges.

  • Account Accuracy: You agree to promptly update your account and payment information (including email address and credit card expiration dates) so we can complete your transactions and contact you as needed.

  • Right to Limit or Refuse: We reserve the right, in our sole discretion on a case-by-case basis, to limit the sales of our Products to any person, geographic region, or jurisdiction, and to limit the quantities offered. We may refuse or terminate the sale of Products at any time for any reason, including violations of these Terms.

  • Modifications & Pricing: All Product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any Product at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any Product. An offer for any Product made on this Site is void where prohibited.

  • Product Descriptions & Health Disclaimers: We attempt to be as accurate as possible with Product descriptions and pricing. However, we do not warrant that any description is error-free, nor do we represent that any Product will diagnose, treat, cure, or prevent any disease. If a Product is mispriced, we will notify you before shipping to cancel or adjust your order. If a Product materially differs from its description, your sole remedy is to return it in accordance with this Policy.

2. Return & Exchange Policy (Domestic Orders - US)

We truly want you to love your purchase and your wellness journey with Sonicific. However, because our Products are ingestible dietary supplements, we cannot accept returns or exchanges on opened or used items for safety and health reasons.

  • Eligibility: We are only able to accept returns or exchanges on unopened items in their original, pristine condition (unopened, unused, and in its original packaging) and packaging, within thirty (30) days of delivery. After this 30-day window has expired, all sales are final.

  • Non-Returnable Items:

    • The following items are not eligible for return or exchange:
    • Opened or used Products.
    • Products that have been tampered with or are not in their original packaging.
    • Gift cards.
    • Promotional, clearance, or Final Sale items.

     

  • Deductions for Eligible Returns: Refunds processed for eligible, unopened returns will be subject to the following deductions:

    • A 10% restocking fee.

    • The cost of the Return Shipping Label.

    • Shipping Protection is a non-refundable optional service that provides coverage for eligible lost, damaged, or stolen shipments.

  • Exchanges: Eligible, unopened exchanges will incur a return label fee, and original shipping/protection fees remain non-refundable.

  • How to Start: To initiate a domestic return or exchange, please contact our team at support@sonicific.com. If you are unsure whether a product is right for you before buying, please reach out, we are happy to guide you!

3. Bundled & Kit Orders

Sonicific Kits and Bundles are curated as comprehensive systems to support your health.

  • No Individual Returns: We do not allow the individual return or partial refund of items contained within a bundle or kit.

  • Replacements: If you believe you received a defective, damaged, or incomplete item within your kit, please contact us at support@sonicific.com, and we will gladly process a replacement for the specific item.

4. International Returns Policy (Outside the US)

  • All Sales Are Final: Once an international order is placed and processed, it cannot be canceled, returned, or exchanged.

  • Exceptions: The only exception to this policy is if you receive an incorrect or mis-shipped item due to our error. In such cases, you must report the issue to support@sonicific.com within seven (7) days of receiving your delivery to arrange for a complimentary replacement.

5. Product Issues: Damaged, Missing, or Defective Items

We maintain a strict quality control process, but if an issue occurs, we offer a "Fair Window of Care" to verify and resolve the problem efficiently.

  • Reporting Timelines:

    • Domestic (US): Missing, damaged, or defective items must be reported within 7 days of delivery.

    • International: Issues must be reported within 14 days of delivery.

    • Claims made beyond these windows may no longer be accepted.

  • Required Documentation for Quick Resolution: To help us investigate and ensure fair support for all customers, please provide the following when contacting us:

    1. A clear photo of the affected product and its outer packaging.

    2. The Lot Number and Expiration Date (printed on the bottle/packaging).

    3. An unboxing video (highly encouraged and preferred for missing/damaged claims).

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days after the returned item has been received and inspected for the refund to appear, depending on your financial institution.

Sonicific reserves the right to refuse any return or exchange request that does not meet the requirements of this Policy.

6. Order Cancellation Policy

If you wish to cancel your order, please email us immediately. We will contact our fulfillment team and do our best to halt the shipment. However, if the order has already been processed or dispatched by our warehouse, it cannot be canceled. You may, however, request to return the unopened package upon arrival using a domestic return label, subject to the standard return deductions outlined in Section 2.

7. Lost Package

Once a shipment is marked as delivered by the carrier, Sonicific is not responsible for lost or stolen packages. Customers should contact the carrier directly or, if Shipping Protection was purchased, file a claim according to the protection provider's instructions.

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For safety, quality control, and regulatory compliance, dietary supplements that have been opened, used, or tampered with cannot be returned or exchanged.