Refund policy

SONICIFIC • RETURN & REFUND POLICY

We want every Sonicific experience to be simple, transparent, and supportive. Please review our return and refund guidelines below.

Thank you for shopping with Sonicific.

We are committed to providing high-quality health and wellness supplements along with an outstanding customer experience. If you are not completely satisfied with your purchase, we're here to help.

⚠️ Important: Please Contact Us First 

Before starting a return or sending anything back

Please contact Sonicific Customer Support before returning your product or arranging a return on your own.

In many situations, our Service Team may be able to help resolve your concern without requiring a return. Contacting us first also allows our team to review your situation and provide the correct instructions, which may help you avoid unnecessary return or shipping costs.

When contacting us, please provide the information you would like Sonicific to help resolve, including your order details and supporting photos or video when applicable.

Our 30-Day Return Guarantee

We proudly offer a 30-day free return and refund policy on eligible products.

You may request a return within 30 calendar days from the date your order is marked as delivered.

If more than 30 days have passed since delivery, we may unfortunately be unable to offer a refund or exchange unless required by applicable consumer protection laws.

Free Returns

Sonicific provides free return shipping for eligible returns.

Before sending any item back, you must contact our Customer Support team to receive return authorization and instructions.

Return Eligibility

To qualify for a return, the product should generally:

• Be returned within 30 days after delivery.
• Be in its original condition.
• Be unused or only reasonably inspected.
• Include original packaging whenever reasonably available.
• Include any accessories or promotional items originally included.
• Be accompanied by proof of purchase, such as your order confirmation or order number.

Opening a package for inspection does not automatically make the product ineligible for return.

How to Start a Return

To request a return, please contact us:

Email: support@sonicific.com

Please include:

• Full name
• Order number
• Email address used during checkout
• Product name
• Reason for return
• Photos, if the product arrived damaged, defective, or incorrect

Return Shipping

Once your return request has been approved, Sonicific will provide instructions for returning your product.

For eligible returns, return shipping is provided free of charge using the shipping method specified by our support team.

Please keep any tracking information until your refund has been completed.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item:

• Arrives damaged
• Is defective
• Is missing components
• Is incorrect
• Does not match your order

Please contact us as soon as possible.

To help us resolve your request quickly, please provide:

• Your order number
• Clear photographs of the product
• Photos of the shipping package
• Photos of the shipping label
• A description of the issue

Depending on the situation, we may offer:

• A replacement
• A full refund
• A partial refund
• A replacement shipment
• Another appropriate solution

Supplements Safety

Because we specialize in health and wellness supplements, product safety is extremely important.

For hygiene and quality assurance reasons, certain opened products may not be eligible for resale.

However, this does not affect your rights if the product:

• Arrived damaged
• Was defective
• Was shipped incorrectly
• Failed to conform to its description

Applicable consumer rights always remain protected.

Non-Returnable Products

The following products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or required by applicable law:

• Personalized products
• Custom-made products
• Gift cards
• Downloadable digital products
• Opened products that cannot safely be resold for health or hygiene reasons
• Products intentionally damaged after delivery
• Products showing misuse or abuse
• Products altered after delivery

This section does not limit any mandatory legal rights available to consumers.

Exchanges

If you would like a different item, flavor, size, or variation, please contact our support team.

Where inventory is available, we may offer an exchange.

If an exchange cannot be completed, we may recommend returning the original product for a refund and placing a new order.

Order Cancellations

Orders may be canceled before they enter fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return after delivery under this policy.

Lost Packages

If your shipment appears to be lost during transit, please contact us.

We will investigate the shipment with the carrier.

If the package is confirmed lost before delivery, we will provide an appropriate solution, which may include:

• A replacement shipment
• A full refund

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please:

• Check around your delivery location.
• Ask household members or neighbors.
• Contact your local carrier.
• Then contact Sonicific.

We will work with you and the shipping carrier to investigate the situation whenever possible.

Refund Approval

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved, your refund will be processed using your original payment method whenever possible.

Refund Processing Time

Approved refunds are generally processed within 5-10 business days.

Depending on your bank, credit card issuer, or payment provider, it may take additional time before the refund appears in your account.

These processing times are outside Sonicific's control.

Partial Refunds

In certain situations, a partial refund may be offered, including:

• Products returned with missing accessories
• Products showing unnecessary damage
• Incomplete promotional bundles
• Customer-approved partial compensation

Whenever possible, we will explain the reason before processing a partial refund.

Promotional Products

Unless otherwise stated on the product page, promotional and discounted products are covered by this Return & Refund Policy.

Products identified as Final Sale may not qualify for change-of-mind returns unless required by applicable law.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is submitted, please contact us immediately.

We will do our best to update the address before shipment.

Unfortunately, once an order has shipped, address changes may no longer be possible.

Chargebacks

If you experience any issue with your order, we encourage you to contact us before opening a payment dispute or chargeback.

Medical Disclaimer

The products sold by Sonicific are dietary supplements intended to support general health and wellness.

They are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general informational purposes only and should not be considered medical advice.

Always consult your physician or another qualified healthcare professional before using dietary supplements, especially if you:

• Are pregnant
• Are breastfeeding
• Have a medical condition
• Are taking prescription medication
• Have concerns regarding your health

Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or replaces any rights that cannot legally be excluded under applicable consumer protection laws.

Customers residing in jurisdictions with mandatory statutory protections, including certain countries within the European Union, may have additional rights beyond those described in this policy.

Where local law provides greater protection, those rights will apply.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be available on Sonicific.com.

Changes will not affect orders that were already completed unless required by law.

Contact Us

If you have any questions regarding returns or refunds, please contact us before sending a product back.

Let Sonicific Help First.

If something isn't right with your order, please contact our Service Team before initiating a return or shipping anything back. Tell us what happened and provide your order details, photos, or video when applicable. We'll review your situation and provide the appropriate next steps.