Fraud Prevention & Transaction Security Policy

Purpose

Sonicific is committed to maintaining a safe, secure, and trustworthy environment for our customers, creators, affiliates, business partners, and other users.

This Fraud Prevention & Transaction Security Policy explains how Sonicific may identify, review, prevent, and respond to fraudulent, unauthorized, deceptive, artificial, or abusive activity involving our website, products, orders, payments, promotions, affiliate programs, and related services.

This Policy supplements Sonicific's Terms of Service, Privacy Policy, Returns & Refunds Policy, and other applicable policies.

Fraudulent and Abusive Activities

Sonicific prohibits activities intended to obtain products, discounts, refunds, commissions, rewards, payments, account benefits, or other advantages through fraudulent, deceptive, unauthorized, or artificial means.

Examples of prohibited activity include, but are not limited to:

• Fake or artificial orders;
• Orders created primarily for the purpose of generating affiliate commissions;
• Self-referrals or self-purchases intended to generate commissions;
• Unauthorized use of another person's account or payment method;
• Use of stolen or unlawfully obtained payment information;
• Fraudulent refund claims;
• False claims regarding delivery, damaged products, missing products, or product condition;
• Repeated or abusive chargebacks;
• Coupon or promotional-code abuse;
• Creating multiple accounts to circumvent promotional restrictions;
• Artificial clicks, traffic, leads, conversions, or engagement;
• Bot-generated or automated activity designed to manipulate transactions;
• Manipulation of affiliate tracking, cookies, attribution, or referral systems;
• Fraudulent or misleading reviews;
• Identity impersonation;
• Account takeover or attempted unauthorized access;
• Collusion between customers, affiliates, creators, or other parties;
• Attempts to circumvent marketplace or payment-provider rules;
• Other conduct reasonably determined to involve fraud, deception, manipulation, or abuse.

Transaction Monitoring and Review

Sonicific and its authorized service providers may review transactions and account activity for indicators of fraud, unauthorized activity, or policy violations.

Depending on the circumstances, transaction review may consider:

• Order information;
• Billing and shipping information;
• Transaction history;
• Account activity;
• Payment authorization information;
• Affiliate attribution;
• Referral activity;
• Promotional activity;
• Information supplied by payment processors, marketplaces, or affiliate platforms;
• Other information reasonably available for fraud-prevention purposes.

Transaction Verification

Where reasonably necessary, Sonicific may request additional information or verification before completing certain transactions or account-related requests.

Verification may be used to:

• Protect customers;
• Protect payment methods;
• Prevent unauthorized transactions;
• Validate affiliate transactions;
• Protect promotional programs;
• Comply with platform requirements;
• Address suspected fraudulent activity.

Sonicific will seek to limit requests to information reasonably necessary for the applicable purpose.

Orders Under Review

Where a transaction requires review, Sonicific may temporarily delay:

• Order processing;
• Shipment;
• Refund processing;
• Promotional benefits;
• Affiliate commission validation;
• Other transaction-related benefits.

The applicable action may be released when the review has been completed and the transaction satisfies the applicable requirements.

Invalid or Fraudulent Transactions

If Sonicific reasonably determines that an order, transaction, referral, conversion, commission, refund request, or other activity is invalid or fraudulent, Sonicific may, where permitted by applicable law and platform rules:

• Decline or cancel the transaction;
• Restrict or cancel promotional benefits;
• Reverse or withhold an associated affiliate commission;
• Restrict account activity;
• Suspend or terminate an account or affiliate relationship;
• Restrict future transactions;
• Submit relevant information to an applicable marketplace, payment processor, affiliate network, or other platform;
• Take other lawful measures reasonably necessary to protect Sonicific, customers, or business partners.

Chargebacks and Payment Disputes

Sonicific recognizes that customers may have legitimate reasons to dispute transactions.

Where appropriate, customers are encouraged to contact Sonicific first so that we can investigate and attempt to resolve an issue.

Sonicific may provide relevant transaction documentation to payment processors, financial institutions, marketplaces, or other applicable parties when responding to a payment dispute.

Such information may include:

• Order records;
• Shipping and delivery information;
• Refund records;
• Customer communications;
• Transaction records;
• Other information reasonably relevant to the dispute.

Cooperation With Third Parties

Sonicific may cooperate with:

• Payment processors;
• Marketplaces;
• Affiliate networks;
• Shipping providers;
• Technology providers;
• Financial institutions;
• Fraud-prevention service providers;
• Government or law-enforcement authorities where appropriate.

Information may be provided where reasonably necessary and permitted or required by applicable law, contractual requirements, or platform policies.

Account Restrictions

Sonicific may restrict or suspend access where there is reasonable evidence of:

• Fraud;
• Unauthorized activity;
• Repeated abuse;
• Material policy violations;
• Security threats;
• Attempts to circumvent platform restrictions.

Where appropriate, Sonicific may take action without prior notice if immediate action is reasonably necessary to protect customers, systems, transactions, or the business.

Good-Faith Customers

Fraud-prevention measures are designed to protect legitimate customers and partners.

Sonicific recognizes that legitimate customers may occasionally experience:

• Payment errors;
• Delivery problems;
• Account issues;
• Duplicate charges;
• Refund problems;
• Unusual transaction activity.

Customers should contact Sonicific with relevant information so that the issue can be reviewed.

Reporting Suspicious Activity

If you believe that:

• Your account has been compromised;
• Someone is impersonating Sonicific;
• A transaction was unauthorized;
• A Sonicific promotion is being abused;
• A fraudulent Sonicific website or account exists;
• An affiliate or creator is engaging in suspicious activity;

please contact Sonicific through the contact information available on our website.

Policy Updates

Sonicific may update this Policy from time to time to address changes in our business, technology, platforms, payment systems, applicable requirements, or fraud-prevention practices.

The effective date displayed at the beginning of this Policy indicates when the current version became effective.