SHIPPING POLICY

Domestic Shipping

We currently ship throughout the United States.

Estimated Delivery Times

• Standard Shipping: 3-6 business days

• Expedited Shipping: Approximately 3 business days (additional shipping charges apply)

Delivery estimates begin after your order has been processed and shipped. Processing time is separate from shipping time.

International Shipping

Sonicific ships to select international destinations.

Estimated Delivery Time

• Standard International Shipping: Approximately 3-4 weeks

International delivery times are estimates only and may vary depending on customs processing, local carriers, weather conditions, and other factors beyond our control.

Where available, expedited international shipping options may be offered at checkout.

Order Processing

Orders are generally processed within 1-2 business days after payment has been successfully received. Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated during checkout (such as for Delivery Duty Paid (DDP) shipments where available), these charges are the responsibility of the customer and are not included in the product price or shipping fees.

Sonicific is not responsible for delays caused by customs clearance procedures. Customers are encouraged to contact their local customs office for information regarding applicable import requirements and fees.

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link.

Tracking updates are provided directly by the shipping carrier. Please allow up to 24-48 hours for tracking information to become available after shipment.

Shipping Address Policy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Once an order has entered processing or has been shipped, we may be unable to modify the shipping address. Orders returned due to an incorrect or incomplete address provided by the customer may be subject to additional shipping charges for reshipment.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact our Customer Support team as soon as possible.

While Sonicific will make reasonable efforts to assist with carrier claims and investigations, we are not responsible for packages confirmed by the carrier as delivered to the shipping address provided by the customer.

If Shipping Protection was purchased (where available), eligible claims will be handled in accordance with the applicable Shipping Protection Terms and Conditions.

Shipping Protection (Optional)

Shipping Protection may be available during checkout for eligible orders.

When purchased, Shipping Protection may provide coverage for qualifying shipments that are lost, stolen, or damaged in transit, subject to the applicable terms, conditions, limitations, and claim requirements.

Please refer to the Shipping Protection Terms & Conditions for complete coverage details.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our Customer Support team through the contact information provided on the Sonicific website.

Email: support@sonicific.com
Phone: +1 (475) 215-0537

Please include your order number and tracking information when available.