Shipping policy

Last Updated: August 1, 2026

Thank you for choosing Sonicific.

Our goal is to deliver premium health and wellness supplements to customers around the world as quickly, safely, and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Sonicific.com.

1. Worldwide Free Shipping

Sonicific proudly offers FREE Standard Shipping on all eligible orders worldwide.

There is no minimum purchase requirement to qualify for free standard shipping.

Free shipping applies only to the standard shipping service offered by Sonicific at checkout.

2. Delivery Time

Our standard estimated delivery time is: 5-8 Business Days

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery estimates begin after your order has been processed and shipped.

Although most orders arrive within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

3. Order Processing

Orders are generally processed within 1-2 business days after payment has been successfully authorized.

Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional events, holidays, or periods of unusually high demand, processing times may be slightly longer.

4. Order Confirmation

After placing an order, you will receive an order confirmation email.

This confirms that we have successfully received your order.

Once your order has been shipped, you will receive a separate shipping confirmation email containing available tracking information.

5. Tracking Your Order

Tracking information is provided whenever available.

Please note that tracking updates may not appear immediately after shipment.

Some carriers require up to 48 hours before tracking information becomes active.

If you have not received tracking information within a reasonable period, please contact our Customer Support team.

6. International Shipping

We proudly serve customers worldwide.

International shipments may be subject to:

  • Customs inspections
  • Import regulations
  • Local delivery procedures
  • Government inspections
  • Carrier processing

These procedures are outside the control of Sonicific and may occasionally result in delivery delays.

7. Customs Duties & Import Taxes

Our Free Shipping covers the transportation cost of your order.

Depending on your country's regulations, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Sonicific has no control over customs assessments and cannot predict the amount of these charges.

8. Shipping Destinations

We currently ship to most countries and regions worldwide where shipping services are available and permitted by applicable laws.

Some products may not be available in certain countries due to:

  • Local regulations
  • Import restrictions
  • Carrier limitations
  • Product-specific legal requirements
  • If we cannot legally ship an item to your destination, we will notify you and issue an appropriate refund if payment has already been received.

9. Shipping Carriers

To provide reliable worldwide delivery, Sonicific may use one or more trusted shipping partners depending on:

  • Destination country
  • Package size
  • Shipping route
  • Local carrier availability
  • Carrier selection may vary without prior notice to ensure efficient delivery.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:

  • Full name
  • Street address
  • Apartment or unit number (if applicable)
  • City
  • State or Province
  • Postal/ZIP code
  • Country
  • Phone number

If you notice an error after placing your order, contact us immediately.

While we will make every reasonable effort to update your information before shipment, address changes cannot be guaranteed once an order has entered processing or has been shipped.

11. Failed Delivery Attempts

If delivery cannot be completed because:

  • the recipient is unavailable,
  • the address is incorrect,
  • the package is refused,
  • customs documentation is incomplete,
  • or the shipment is unclaimed,

the carrier may return the package.

If this occurs, please contact us to discuss available reshipment or refund options.

Additional shipping charges may apply if the failed delivery resulted from incorrect information provided by the customer, where permitted by applicable law.

12. Split Shipments

For operational reasons, orders containing multiple products may occasionally be shipped separately.

If this occurs:

  • multiple tracking numbers may be issued,
  • products may arrive on different dates,
  • no additional standard shipping charges will apply.

13. Shipping Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • High shipping volumes
  • Carrier delays
  • Natural disasters
  • Government actions
  • Security inspections
  • Labor disputes

If a significant delay occurs, we will make reasonable efforts to keep you informed whenever possible.

14. Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your property.
  • Ask household members or neighbors.
  • Contact your local carrier.
  • Check secure delivery locations.
  • Contact your building management if applicable.

If you still cannot locate your package, please contact Sonicific.

We will work with the carrier to investigate the shipment where possible.

15. Lost Packages

If a shipment appears to have been lost in transit, please notify us.

We will initiate an investigation with the shipping carrier.

If the carrier confirms that the shipment has been lost before delivery, Sonicific may provide an appropriate solution, including:

  • a replacement shipment, or
  • a full refund.

16. Damaged Deliveries

Please inspect your package immediately after delivery.

If your order arrives damaged, please contact us promptly and include:

  • Your order number
  • Photographs of the package
  • Photographs of the shipping label
  • Photographs of the damaged product
  • A description of the issue

We will review the information and provide an appropriate resolution as quickly as possible.

17. Health & Wellness Products

Many of our products are health and wellness supplements.

To help preserve product quality and safety:

  • Store supplements according to the instructions provided on the product label.
  • Avoid exposing products to excessive heat or moisture after delivery.
  • Inspect the product packaging before use.
  • Do not consume products if the safety seal appears broken or damaged.
  • Contact us immediately if you believe your order was damaged during transit.

18. Delivery Refusal

If a shipment is refused without prior communication with Sonicific, additional shipping, return, or carrier fees may be deducted from the refund where permitted by applicable law.

We encourage customers to contact us before refusing delivery so we can provide the most appropriate solution.

19. Shipping Restrictions

Certain products may not be available in every country due to:

  • Import regulations
  • Health regulations
  • Customs requirements
  • Carrier restrictions
  • Local laws

Sonicific reserves the right to cancel or modify orders when shipment is prohibited by applicable law.

20. Order Changes

If you need to change your shipping address or modify your order, please contact us immediately.

Once an order has entered fulfillment or shipment, modifications may no longer be possible.

21. Force Majeure

Sonicific shall not be responsible for shipping delays resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemics
  • War
  • Civil unrest
  • Government actions
  • Transportation interruptions
  • Customs delays
  • Carrier disruptions
  • Internet or utility outages

We will make reasonable efforts to minimize the impact of such events whenever possible.

22. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.
  • Monitoring shipment tracking.
  • Paying applicable customs duties or import taxes when required.
  • Receiving the package within the carrier's delivery timeframe.
  • Contacting us promptly if any shipping issue occurs.

23. Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights provided under applicable laws.

Customers located in jurisdictions with additional statutory protections may be entitled to rights beyond those described in this policy.

Where local law provides greater protection, those legal rights will apply.

24. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our operations, shipping partners, or legal obligations.

The most current version will always be available on Sonicific.com.

25. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us.

Website: Sonicific.com

Business Address:

30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: support@sonicific.com

Phone: +1 (307) 213-7277

Thank you for shopping with Sonicific. We appreciate your trust and look forward to supporting your health and wellness journey with reliable worldwide delivery.