Privacy policy

SONICIFIC • PRIVACY POLICY

Your privacy matters to us. Learn how Sonicific collects, uses, protects, and manages your Personal Information.

Your Privacy Matters

Sonicific and its affiliates (“Sonicific,” “we,” “us,” “our”) respect your privacy and take the privacy and security of your Personal Information very seriously.

This Privacy Policy (“Policy”) explains the types of information we collect, how we may use, disclose and protect your Personal Information, and the choices available to you regarding our use of your Personal Information.

This Policy applies to Personal Information obtained through Sonicific websites, including mobile versions of our websites, social networking platforms we use, and otherwise in connection with your use of our products and/or services.

For the purposes of this Policy, “Personal Information” means data about an individual who can be identified from that data, or by combining it with other data. Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data.

Collection of Personal Information

We may collect Personal Information from you when you interact with us, including when you visit our Site, place an order, create an account, subscribe to a newsletter, enter sweepstakes and contests, complete surveys, submit a product review, agree to receive communications from us, or otherwise engage with services, features or resources available on our Site.

This Personal Information may include your:

• Identifiers: Name, alias, online identifier, birthdate, and gender (only when you choose to provide it).
• Contact Information: Email addresses, shipping or billing addresses, telephone number(s), and social media profile names.
• Account Profile Information: Username or similar identifier, account password, and purchase/order history.
• Commercial Information: Financial payment information, such as credit card and debit card details. Our purchase transactions are processed and secured via third-party vendors, such as Shopify. Sonicific does not store complete or operative credit card information.
• User Communications: Information shared by you in communications with Sonicific, such as your intended or actual use of our dietary supplements, questions about our products, and records of your interactions with us.
• Site Submissions: Information you disclose on the Site, including ratings, testimonials, reviews, blogs, message boards, or other public areas, becomes public information. Please exercise caution when disclosing Personal Information in these areas, including specific health or wellness updates.
• Health Information: Any adverse reaction you might have to one of our products and relevant health information that you choose to share directly with us or our service providers.
• Internet/Electronic Activity Information: Technical identifiers such as your IP address, geolocation information, browser software/version, and referral traffic data. We also collect online activity usage information, such as pages viewed and search queries, through cookies, web beacons, and similar tools.

We may obtain information about you from other sources, such as business partners, data analytics providers, marketing or advertising service providers, fraud prevention vendors, or publicly available sources.

Use of Personal Information

We may use your Personal Information to perform vital business functions, including:

• Enabling users to access and use our Site and its features.
• Personalizing your experience and understanding your interaction with the Site.
• Administering the Site and processing and fulfilling your product transactions.
• Improving and further developing the dietary supplements, services, content, and support available through our Site.
• Complying with and enforcing applicable legal and regulatory requirements, industry standards, and our corporate policies.
• Providing customer service, managing promotions, surveys, and marketing campaigns.
• Preventing fraud, theft, unauthorized transactions, claims, and other liabilities.
• Protecting our legal rights, pursuing available remedies, and limiting potential damages.

Sharing of Personal Information

• Internal Access: Our employees may access your Personal Information on a need-to-know basis to perform their jobs and service your needs.
• Affiliates: We may share your information with our Affiliates, meaning entities directly or indirectly controlling, controlled by, or under common control with Sonicific.
• Third-Party Service Providers: We share Personal Information on an as-needed basis with trusted third parties who help us operate our business, such as website hosting, cloud data storage, database management, email/SMS marketing fulfillment, order shipping, and payment processing providers.
• Business Transfers: As part of a corporate divestiture, sale, merger, acquisition, insolvency, bankruptcy, or receivership, your Personal Information may be transferred as a business asset to the acquiring entity.
• Legal Compliance: We may release your Personal Information to law enforcement or governmental authorities if reasonably necessary to comply with legal processes, protect our rights, property, safety, or the security of our users.

Cookies & Tracking Mechanisms

A "cookie" is a small file stored on your device by a website. Sonicific and our partners use cookies, pixels, web beacons, clear GIFs, and code snippets to transact with you, gather navigation data, facilitate your shopping cart, and deliver personalized interest-based advertising across third-party websites.

Our Site is not currently designed to respond to "Do Not Track" signals received from web browsers.

You may disable cookies through your browser settings, though some interactive features of our Services may become unavailable.

Retaining and Protecting Personal Information

We maintain a variety of physical, electronic, and administrative safeguards to protect your Personal Information.

While we use industry-standard security measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your Personal Information.

You are responsible for maintaining the confidentiality of your account credentials, including your password.

Customer account information is generally retained for as long as your account remains active. Transaction records may be retained for longer periods where required or permitted by applicable law.

Data Movement & SMS Opt-In

Sonicific may maintain and process your Personal Information outside of your state, province, or country, primarily in the United States and Canada, where data protection laws may differ.

For transfers involving EEA or UK residents, we rely on standard contractual data protection clauses approved by the European Commission.

Children's Privacy

Our Site is designed for a general audience and is not directed to children.

We do not knowingly collect or solicit any information from children under the age of 13.

California Privacy Rights (CCPA)

Under the California Consumer Privacy Act, California residents have the right to:

1. Know the categories and specific pieces of personal information we collect, use, disclose, or sell.
2. Opt-out of the "sale" or "sharing" of your Personal Information to third parties for cross-context behavioral advertising.
3. Request deletion of your Personal Information, subject to certain legal exceptions.
4. Correct inaccuracies in your Personal Information.
5. Non-discrimination, meaning receive equal service and pricing even if you choose to exercise your privacy rights.

To exercise your California rights, please submit a request using the contact details below with “Your California Privacy Rights” in the subject field.

Authorized agents making a request on your behalf must include verified written authorization signed by the consumer.

European Privacy Rights (GDPR / UK GDPR)

For residents of the European Economic Area (EEA), the United Kingdom, and Switzerland, our legal bases for processing your data include contractual necessity, legitimate business interests (marketing, security, analytics), consent, and compliance with legal obligations.

You possess the following rights:

• Access, Correction, and Erasure of your personal data.
• Data Portability, including receiving a machine-readable copy of your data.
• Restriction of Processing and the right to Object to processing based on legitimate interests or direct marketing.
• Withdrawal of Consent at any time without affecting prior lawful processing.
• Complaint: The right to lodge a complaint with your local Data Protection Supervisory Authority.

Third-Party Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Sonicific, including social media platforms and business partners.

We are not responsible for the privacy practices, security, or content of these third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the Services we provide.

Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

Contact Us

Depending on your location, you may have the right to access, correct, update, delete, or request a copy of your Personal Information.

You may exercise these rights by contacting us using the information below.

Have a Privacy Question?

If you have a question about your Personal Information or would like to exercise an applicable privacy right, please contact our team. Include “Privacy” or “Your Privacy Rights” in the subject line so we can route your request appropriately.