Contact information

We’re Here to Help

Sonicific is committed to providing clear, friendly, and professional customer support.

You may contact us with questions regarding:

  • Products
  • Orders
  • Payments
  • Shipping
  • Tracking
  • Deliveries
  • Returns
  • Refunds
  • Damaged or incorrect products
  • Website issues
  • General feedback
  • Legal or business inquiries

Customer Support Email

support@sonicific.com

Email is the recommended contact method for order-related requests because it allows you to include your order number, photographs, documents, and other supporting information.

Customer Support Phone

+1 (475) 215-0537

Please have your order number available when calling about an existing purchase.

Telephone availability may vary. If we are unable to answer immediately, please contact us by email so your request can be documented and reviewed.

Business Address

Sonicific
30 N Gould St, Ste R
Sheridan, WY 82801
United States

This is our business contact address.

It should not be used as a return address unless our customer support team has expressly instructed you to send an approved return there.

Return locations may differ depending on the product, fulfillment location, destination country, carrier, or nature of the issue.

Information to Include

For faster assistance, include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • The product name
  • A clear description of your question
  • Relevant tracking information
  • Photographs or videos, when applicable
  • Your preferred contact method

Damaged or Incorrect Orders

For damaged, defective, incomplete, or incorrect products, please include clear photographs showing:

  • The shipping package
  • The shipping label
  • The product
  • The damaged or incorrect area
  • Included accessories and components

Please do not dispose of the product or packaging until our support team has reviewed the issue.

Return Requests

To request a free return within 30 days after delivery, email support@sonicific.com before sending the product.

Include your order number, the product you wish to return, and the reason for the request.

We will provide the applicable authorization and no-cost return instructions for eligible products.

Order Changes and Cancellations

Contact us as soon as possible when requesting an address change, product change, or cancellation.

We will make reasonable efforts to assist, but changes cannot be guaranteed after processing or shipment begins.

Security Notice

For your protection, do not send the following by email, contact form, or telephone message:

  • Account passwords
  • Complete card numbers
  • Card security codes
  • Online banking credentials
  • Government account passwords
  • Unnecessary identity documents

Sonicific may request limited information needed to locate an order or verify a request, but we will not ask for your account password or complete payment-card security credentials.

Accessibility Support

Customers who require assistance accessing information or communicating with us may contact support@sonicific.com and explain the type of support needed.

We will make reasonable efforts to provide information in an accessible format when practical and required.

Legal Notices

Legal notices should be sent to:

Email: support@sonicific.com

And, when physical delivery is legally required:

Sonicific
30 N Gould St, Ste R
Sheridan, WY 82801
United States

The words “Legal Notice” should be included in the email subject line or on the outside of the envelope.

Customer Service Commitment

We aim to review customer inquiries fairly, respectfully, and as soon as reasonably possible.

Response time may vary depending on:

  • The complexity of the request
  • The need to contact a carrier or supplier
  • Time-zone differences
  • Public holidays
  • The availability of supporting information
  • The volume of customer inquiries

Providing complete and accurate information helps us respond more efficiently.